Contact
Talk to the people who built it
There is no sales layer between you and the engineers. Write to the address that matches your question and you will get a considered answer rather than a brochure.
- partners@khepee.com — licensed institutions considering a partnership
- compliance@khepee.com — regulatory questions and vendor due diligence
- security@khepee.com — vulnerability disclosure
- +977 9705 300600 — Kathmandu, Nepal
Who to write to
Every address has a named owner
A single generic inbox is how requests get lost and how a grievance ends up with no evidence of when it was received. These are routed and monitored separately.
Partnerships
partners@khepee.com — for licensed banks, finance companies, microfinance institutions and cooperatives.
Compliance
compliance@khepee.com — regulatory questions, vendor risk assessments and due diligence documentation.
Privacy & data
privacy@khepee.com for policy questions; data@khepee.com for access, correction or erasure requests.
Grievances
grievance@khepee.com — complaints about the platform. For a lending decision, contact your lender first.
Security
security@khepee.com — vulnerability disclosure. Good-faith research will not be met with legal threats.
General
hello@khepee.com — anything else, including press at press@khepee.com and careers at careers@khepee.com.
If you are an institution
What to expect from the first conversation
We would rather your compliance and technical people are in the room from the start. The questions they ask are the ones that determine whether this works.
- A walkthrough of the platform, not a slide deck
- Direct answers on the regulatory position, including its limits
- The architecture explained to whoever wants to interrogate it
- An honest assessment of whether we are the right fit for your institution
If you are a borrower with a loan problem, contact your lender first
Khepee does not lend and cannot change a lending decision, an interest rate, an instalment or a repayment arrangement. Those belong to the bank or financial institution that issued your loan, and they are your creditor. Write to them first — they will resolve it faster than we can pass it on. If the problem is genuinely with the app or the technology, write to grievance@khepee.com and we will handle it. Never send us your one-time code, your password or photographs of your identity documents by email; we will never ask for them.
What we commit to
Response times we intend to keep
Pre-launch these are commitments rather than measured averages. When we have real data we will publish it, including if it is worse than this.
2 days
Security reports
Acknowledged within two business days of receipt.3 days
Partnership enquiries
A substantive reply, not an automated acknowledgement.7 days
Grievances
Acknowledged and assigned, with an expected resolution date.30 days
Data requests
Access, correction and erasure requests, subject to retention obligations.
Where we are
Kathmandu, and reachable
Khepee is built in Nepal for Nepal. If you are in Kathmandu we would rather meet in person than exchange documents.
- Lacspace Corporation Pvt. Ltd., Kathmandu, Nepal
- +977 9705 300600
- lacspace.com · lacspace.in · lacspace.asia
- Correspondence in English or Nepali
Legal
Formal notices
Legal notices and service of process should go to legal@khepee.com and, where formal service is required, to the registered office of Lacspace Corporation Pvt. Ltd.
- legal@khepee.com for legal correspondence
- Formal service to the registered office address
- Regulatory correspondence to compliance@khepee.com
- Full terms and policies in the legal centre
Khepee is a technology service provider, not a lender
Khepee is operated by Lacspace Corporation Pvt. Ltd. It is not a bank or financial institution, does not lend, does not accept deposits and does not hold customer funds. Lending is carried out by partner institutions licensed by Nepal Rastra Bank. Lacspace’s company registration is a technology-company registration and confers no lending authority; Khepee makes no claim of NRB licensing, approval, registration or endorsement.
Coming soon
We are onboarding partner institutions now
A small number for the initial launch, with more attention than any later cohort will get.